FAQ
How do I know if my order was successful?
After successfully placing an order, you should receive an order confirmation email.
If you cannot find it, please check your spam or junk folder.
How long does order processing take?
Orders normally require approximately 1–3 business days to process.
How long does shipping take?
Most orders arrive approximately 7–15 business days after shipment, depending on the destination and carrier.
How can I track my order?
Once tracking information becomes available, it will normally be sent to the email address used when placing the order.
Tracking information may require 24–72 hours to begin updating.
Can I change my shipping address?
Please contact us immediately.
If your order has not entered fulfillment, we may be able to update the address.
Once the order has shipped, changes may no longer be possible.
Can I cancel my order?
Contact our customer care team as soon as possible.
Orders that have already been processed or shipped may not be eligible for cancellation.
Can I return an item?
Eligible items may be returned within 30 days of delivery according to our Returns & Refunds Policy.
What should I do if I receive the wrong product?
Contact customer service with your order number and photos of the item received.
We will review the situation and assist you.
Why hasn't my tracking information updated?
Carriers sometimes require 24–72 hours after shipment or handover before the first tracking scan appears.
If there is still no update after several business days, contact us for assistance.