Shipping Policy

Thank you for shopping with NATURE OUTFITS.

We work to process and ship orders as efficiently as possible.

Order Processing

Orders normally require 1–3 business days for processing before shipment.

Processing times may be slightly longer during holidays, promotional periods or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email when tracking information becomes available.

Estimated Delivery

Estimated delivery times vary depending on the destination and shipping carrier.

Most orders are delivered within approximately:

7–15 business days after shipment.

Remote locations, customs processing, weather conditions and carrier delays may occasionally affect delivery times.

Please note that delivery estimates are not guaranteed delivery dates.

Tracking Your Order

Tracking information may take 24–72 hours to update after a shipping label is created or after the parcel is transferred to the carrier.

If tracking does not update immediately, please allow additional time for the carrier's system to synchronize.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible.

Once an order has entered the shipping process, we may not be able to change the delivery address.

Lost or Delayed Packages

If your package has not arrived within the expected delivery period, please contact our customer service team with your order number.

We will review the shipment and assist you with the next steps.

Customs and Import Charges

Depending on the destination country, local customs duties, taxes or import fees may apply.

Any charges imposed by local customs authorities are the responsibility of the recipient unless otherwise stated during checkout.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.