Returns & Refunds

Return & Refund Policy

This Return & Refund Policy applies to purchases made through natureoutfits.com.

Nature Outfits is operated by Sichuan Xuboyuang Network Technology Co., Ltd.

1. Return Period

Eligible products may be returned within 30 calendar days from the date the order is delivered.

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, products must generally:

• Be unused
• Be in their original condition
• Include original packaging where reasonably applicable
• Include all accessories or components supplied with the product
• Include valid order information or proof of purchase

Products showing signs of misuse, alteration or damage occurring after delivery may not qualify for return.

3. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, product condition, or other applicable restrictions.

Non-returnable items may include products that have been used, worn, washed, altered, damaged after delivery, or returned without their original packaging, tags, accessories, or other included materials.

Customized, personalized, clearance, final sale, and gift card items may also be excluded from returns unless otherwise required by applicable law.

If you are unsure whether your item is eligible for return, please contact our customer service team before sending it back.

4. How to Request a Return

Before returning an item, contact:

office@natureoutfits.com

Please provide:

• Your order number
• Email address used for the order
• Product you wish to return
• Reason for the return

Our customer service team will provide the applicable return instructions and return address.

Do not send products directly to our business address unless specifically instructed to do so.

5. Return Shipping Costs

For returns caused by a change of mind or customer preference, the customer is generally responsible for return shipping costs unless otherwise stated.

If an incorrect, defective or materially damaged product was supplied, please contact us so that we can review the issue and provide an appropriate solution.

6. Refund Processing

Returned products will be inspected after receipt.

If the return is approved, a refund will be issued to the original payment method.

We normally initiate approved refunds within 5–7 business days after inspection.

Additional processing time may be required by the customer's bank, card issuer or payment provider.

7. Damaged, Defective or Incorrect Products

If an item arrives damaged, defective or materially different from the item ordered, please contact:

office@natureoutfits.com

Provide your order number and relevant photographs where appropriate.

We will review the issue and provide an appropriate remedy.

8. Exchanges

Exchange availability depends on current stock.